Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have despatched the goods, we will have accepted your order, and a contract will have been made between us.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this; and there will be no contract between us.

How to place your order
1. Select the item(s) that you require from our website by clicking the 'Add to cart' link shown for the item.

2. Items that you have selected can be reviewed at any time via the 'View Cart' link.

3. When you have completed your selections click on the 'Checkout' link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.

4. If you make a mistake during ordering please contact us as soon as possible.

Delivery
All products are delivered within an average of below 72 hours from receipt of cleared payment. All next day delivery products are delivered on the next working day (Mon-Fri) to UK mainland if ordered before 4pm. Where an item is a next day delivery item we will make every effort to ensure it is delivered next day providing it is received before the daily cut off time. In the event that a delivery is not delivered next day we will not be held at all accountable for any loss as a result of the late delivery. If the goods are lost or damaged in transit, please let us know promptly.

All goods should be inspected immediately upon receipt and any damage notified to us at the earliest opportunity. We will not be held liable for any damage identified and notified to us over 14 days following delivery.

Promotional Offers (Cash-back)
We do not act as an agent to the manufacturers in any promotions, such as cash-back or free accessories that are advertised by the manufacturer so purchases made with us are not eligible for such offers. Periodically, we may offer our own promotions either through our own website or via one of our affiliate partners. All information on our website is correct to the best of our knowledge and we apologise for any mistakes on our part.

Classification of Stock
Please note that all of our Sigma lines are classified as 'used'. All Sigma lines are opened and inspected prior to sale and are therefore no longer new.

Cancellation and returns
You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please email us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

Headphones
We reserve the right to refuse a refund or exchange if the goods returned are deemed to have been damaged. Please note we are unable to accept returns for in-ear/canal headphones due to hygienic reasons.

Firmware Updates
Please be aware that once Firmware Updates are completed on your device we are no longer able to accept the return of the device. For the avoidance of doubt this includes if it happens within the cooling off period. Your warranty still remains intact providing the firmware update was supplied by the manufacturer of the device.

If you cancel or have a warranty/fault the cost of the return is borne by you. You must ensure that the goods are packaged adequately to protect against damage. Goods must be returned in the same condition they were sent to you. We reserve the right to return goods that are sent back in a poor condition. If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we will be unable to refund the original value of the goods. We are not liable for any loss incurred in the delivery or return of your item during the warranty process. We recommend you use your own courier services. Unless otherwise agreed the maximum refund for return delivery will be £7. Please note this only applies when the return is due to a fault with the product.

This cancellation policy does not affect your legal rights
- for example, if goods are faulty or misdescribed.

Two Year Guarantee
Most of the Consumer Electronics products on our website come with a manufacturer warranty. Where the manufacturer warranty does not exist you are covered by our own retailer warranty. Under UK and EU Legislation you have a minimum two year warranty for all consumer electronics products. The 2-year guarantee period starts as soon as you receive your goods. You must inform us within 2 months of discovering a fault, otherwise you may lose your right to the guarantee. Within 6 months of their receipt, you simply need to show us that the goods are faulty or not as advertised. But, after 6 months you need to prove that the defect already existed on receipt of the goods, for example, by showing that it is due to the poor quality of the materials used. All warranty repairs must be arranged by Pro-Camera.

Your warranty does not cover:
- Accidental damage.
- Use of the item by anyone other than you.
- Failure to comply with the manufacturers instructions for care of the item.
- The Customer should ensure that the IEEE-1394 (Firewire) interface on Products is only connected when all devices that the Product is being connected to are switched off, regardless of what the manufacturer's manual may provide. We shall not be responsible for the repair of Products or any direct or indirect loss, damage or costs that the Customer may incur if this requirement is not met.
- Deliberate damage or neglect of the item.
- Claims arising as a result of normal wear and tear.
- Repairs to cosmetic parts or non mechanical electrical components including denting, scratching, chipping, staining, rust and corrosion.
- Damage caused by foreign objects or substances including and not exclusive to batteries, tapes, cards and all recording materials.
- Repair or damage caused by theft, fire, flood, external causes such as, but not limited to blown fuses, inadequate - electrical power, water and gas lines beyond the equipment, plugged drains, or any use of the product not authorised by the manufacturer.
- Work which relates to a manufacturer recall.
- Routine maintenance of the item.
- Any damage resulting from unauthorised replacement parts, improper service or modifications made to the item are not covered.
- Claims arising from the interruption, failure or disconnection of public services to your home.
- Any hire costs caused as a result of the item being unavailable, for example manufacturer faults, damage or wear and tear.
- Replacement of batteries, light bulbs, fuses, filters, memory cards or any other item with a pre-determined life expectancy.
- Charges incurred for the set up or installation, reformatting of hard drives and diskettes, system and software configuration or data recovery.
- Items being lost or stolen. Specifically we are not liable for lost drones, for example malfunction or theft.
- Any loss resulting from collision with another object.

The warranty extends to the original consumer purchaser only and is not assignable or transferable.

Website
This website is owned and operated by Middleton Hill Limited

Registered Address:
45 High Street
Repton
Derbyshire
DE65 6GF

Company Registration Number: 09942502

If you need to contact us, please e-mail us at sales@pro-camera.co.uk

Faulty goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Privacy and Personal Data Policy
This policy explains the types of personal data we (Pro-Camera) may collect about you when you interact with us. We collect and process data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. We do not disclose data to any third parties unless disclosure is necessary for the fulfilment of a service; you have specifically given consent for a particular service; or we have a legitimate interest in disclosing data. Instances in which we do disclose data to third parties are outlined below.

If you have any questions not answered by this policy, please email sales@pro-camera.co.uk

Our legal bases for processing personal data
Under the General Data Protection Regulations we rely on the following legal bases for processing your data:

Consent – we will ask your consent for marketing to you via email or post. If you consent, we can collect and process your data for this purpose.

Contract – we sometimes need to collect and process your personal data in order to fulfil a contract with you, for example an order. We will also collect and process your data on this basis if you’ve asked us to provide a quote.

Legal – we are obliged to process some personal data to comply with the law. If you place an order with us we must retain some personal data for at least six years to comply with the Sale of Goods Act 1982, Consumer Rights Act of 2015 and HMRC guidance.

Legitimate interests – we collect and process some personal data to pursue our legitimate interests in a way you would reasonably expect as part of running our business. Specifically, we analyse information on our customers and their orders in order to provide new products or services.

The kinds of personal data we collect
Depending on your interaction with us, we may collect and process all or some of the following information.

When you visit our website:

- Activity on our website – this is gathered by the use of cookies in your web browser. Learn more about our use of cookies below:
- Computer IP address

When you order from us on our website:

- Name
- Address details
- Phone number
- Email address
- Gender (eg Mr/Ms)
- Order history

How we protect your personal data
The entire checkout process for the Pro-Camera website is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the top of your browser's screen, next to the web address, you will be taken to the site's security certificate.

With whom we share personal data
Sometimes we need to share your personal data with trusted third parties. In these instances, your data will only be used for the exact purpose we specify, will be transferred and stored securely, and will be deleted or rendered anonymous if we stop working with that third party.

Examples of the third parties with whom we share data are:

- Payment-processing services
- Delivery couriers and postal services
- Customer service management systems
- Affiliate Network partners
- Manufacturers, if you request quotes for support, or return an item for repair by them we will share your address and purchase details with them
- Camera repair companies or their agents if we arrange a repair on your behalf

Please be assured that we treat all your information according to applicable data protection regulations (including GDPR) and security standards, and will only ever share your information with trusted parties who adhere to the same levels of data protection and security.

How long we keep your data
- We will only keep your data for as long as it’s needed. After that, we’ll either delete it completely or render it anonymous (removing personal data but keeping information such as order amount for business analysis).

- If you contact us for a quote and you don’t consent to marketing, we’ll keep your data for a year in case you wish to proceed with the quote.

- If you order from us, we’ll keep your data for six years in order to comply with legal obligations. You can request that some of this is removed sooner – see below.

- After six years we will remove your data unless you have consented to our marketing.

Your rights over personal data
You have the right to:

- Access your personal data, free of charge
- Have your personal data rectified if out of date or incorrect
- Have personal data erased, unless that would conflict with our legal obligations
- Withdraw consent for us to use personal data, if you have previously given consent
- Object to us processing your personal data and/or stop us using data for direct marketing
- If you would like to exercise any of these rights, you should contact us by emailing sales@pro-camera.co.uk.

How to lodge a complaint with a supervisory authority
If you are unhappy with our use of personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

The ICO’s contact details can be found on the ICO’s website.

Why do we use cookies?
Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

What is a cookie?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer's browser or hard drive if you provide your consent.

Please note that third parties (including, for example, advertising and affiliate networks and providers of external services like web traffic analysis services) may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 2 years. Affiliate marketing cookies will expire after 30 days.

Blocking or restricting Cookies
You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. Please visit www.allaboutcookies.org to find out how. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.

Changes to these terms These terms were last changed on 11th June 2021.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.